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Section Menu Information Gathering Linking to Websites Security/Privacy Safe Shopping Guarantee Changes To Security Policy Ordering Process What Is Your Cart? Phone & Mail Orders Credit Card Security Credit Card Security Code Visa, MasterCard and Discover American Express Cards Customer Return Policy Business Hours Customer Service Statement Additional Information Code of Ethics Privacy Policy Frequently Asked Questions Advertising The Smart Books Story Download Distributor Kit Site Dedication Information Gathering/Privacy/Security Menu For most of the browsing services we provide, we neither require nor collect "Personal Customer Information" -- your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the Smart Books Solutions website and take as much time as you want to review our books and other products, services and reviews without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there is no need to submit Personal Customer Information. In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to (i) complete an order; (ii) subscribing to newsletters, contests, or other offers using any on-site FORMS, or (iii) submit customer comments. Completing an Order. To complete an order, we require you to submit additional Personal Customer Information such as your credit card number and billing address. Safe Shopper Guarantee Linking to third-party web sites Menu When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, Smart Books Solutions cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit whether you are linking from our site or browsing on your own. Security Policy Menu Protecting your information Our first layer of security is a no-laptop policy: Any Information collected on our website is NOT stored on laptops to prevent data theft. The Personal Customer Information you provide -- including your credit card information -- to purchase from us is secured using the Pay Pal e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. Pay pal uses this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites. Learn more about security by reading Safe Shopper Guarantee Also see our Privacy Policy Safe Shopping Guarantee Menu Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details. You can view our Safe Shopper Guarantee by clicking this link Safe Shopper Guarantee Changes to security policy Menu Our security policy: we will not share your personal information with any other party outside Pay Pal payment processing and this policy is currently in effect. Smart Books reserves the right to modify or amend this policy at any time by posting the revised Security Policy on our site. The changes will only affect the information we collect after the effective date of the change to our Security Policy which will be posted here unless we clearly express otherwise. ORDERING PROCESS Menu Placing an order with Smart Books Solutions is quick and easy. Customers can use either the Buy Now buttons or the Shopping Cart check out for a customized shopping experience. We do not store your credit card data or your credit card billing address. If you use the Buy Now button to purchase a product, you will have to reenter this information to make your next purchase. Shopping Cart allows you to browse and add to your cart as you shop--you will be able to complete your purchase entering data once at the time of check out. 1. Add Items to Your Cart To shop at Smart Books Solutions, just locate an item you'd like to purchase and click the "Add to Cart" button. These buttons are usually found beside featured products. Clicking this button places the item in your Cart. Each time you click "Add to Cart," the page will refresh and display the newest item in your Cart, as well as previous additions, items of interest, and links to "View Entire Cart" or "Proceed to Checkout." 2. View Entire Cart You do not have to view your entire Cart before you check out, but it's a great place to look over your order. The Cart displays all the items you have selected and lets you make adjustments. You can increase or reduce the number of copies you'd like to buy or remove items from your Cart. It also provides a subtotal -- before any shipping charges and taxes are applied -- for your purchase. Once you're comfortable with the items in your Cart, click the "Proceed to Checkout" button. NOTE: If you do not complete an order, the items you place in your Cart will remain there until you terminate your shopping or until it automatically times out and expires. If You can come back within that time frame, click the Cart button appearing under the product you want to purchase and complete your order. 3. Proceed to Checkout Check out is easy and you will be guided throughout the completion of your transaction including shipping and tax information if applicable. 4. Provide Shipping Details You must provide shipping address for the order you are placing unless you are purchasing an Ebook-product. Once you enter this information, click "Continue." Depending on the composition of your order -- you may be asked for some or all of the following information: 5. Choose a method of payment Here you select your payment method. If your billing address is different from the shipping address you selected, you'll be asked to enter it now. What is your Cart? Menu Your Cart is a page that functions as the shopping basket for the items you want to buy, displaying all the items you've added to it. You can access your Cart by clicking the shopping cart icon found in the upper right corner of most pages on our site. How long will items stay in my Cart? Items will remain in your Cart during your shopping session. If you do not purchase contents in your cart, items will remain in your Cart until the shopping session is terminated or expires. I've added items to my Cart, how do I check out? Click the "Proceed to Checkout" button and you'll enter our Checkout process. You may be asked to provide purchasing information during your transaction if you haven’t done so already. How do I remove items from my Cart? Simply click the "Remove" link next to the item you wish to remove. Does the subtotal displayed in my Cart include shipping and taxes? No, the subtotal only includes the cost of the items in your shopping cart. Shipping charges and any applicable tax will be calculated during checkout. Reviewing And Placing Your Order Menu You're almost done! On the Review page you'll find a summary of your order, including the final cost. Before you submit your order, you'll also have the chance to change any of the shipping or payment information you've entered thus far, or update your options. When you are ready, click " Buy Now or Complete My Order" to complete the ordering process. Phone & Mail Orders Menu If you do not wish to purchase on our web site, we can take your order over the phone. Just call us at 1-877-SMART-67. Please have your credit card ready, as well as an email address where we can contact you. You can also purchase our products via the MAIL ORDER CATALOG About Credit Card Security Menu The personal information you enter-- including your billing information -- is protected using Secure Sockets Layer (SSL) encryption technology. Pay Pal uses this technology to prevent your information from being viewable as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites. Please see Pay Pal Security Policy and Terms of Use for further details. What is a Card Security Code? Menu The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the Internet or over the phone. The number appears only on the card itself, not on receipts or statements. We ask for the CSC when you enter your payment information or purchase by phone. This helps ensure that anyone placing an order with Smart Books Solutions has the card in his or her possession and is not using a stolen credit card number. For Visa, MasterCard and Discover Cards Turn the card over and look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC. For American Express Cards The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC. RETURNS Menu You can return your online purchases of most products to us for a full refund. Here's How It Works! Returning to Smart Books Solutions We'll refund your online purchase if you: Note: What Are Your Business Hours? Menu The Smart Books website is able to take your order on-site and process them 7-days each week, 24 hours each day. Our office hours are from 9AM to 5PM Monday through Friday EST. Customer Service Statement Menu Smart Books appreciates you visiting and trusting us to complete an online purchase at our site. We will do everything in our power to make your shopping experience here as smooth and comfortable as possible. Our policy is simple; your 100% satisfaction is our goal and we will make every reasonable effort to ensure your satisfaction. Jim Hart CEO |
